My Job explained in one short video. This is what I do daily.

I deal with people who have limited communication skills and they get mad when not understood.  This video explains what I do on a daily basis.

http://www.upworthy.com/a-lot-of-people-find-it-hard-to-talk-to-laura-so-she-put-together-4-easy-tips-cg7-4a?c=bl3